We are searching for a full time, enthusiastic, patient-focused individual to join our front office team. Our commitment to provide Uncommon Care to our patients starts with our front office team, making this role invaluable. To be successful in this position, you must be able to perform clinical administrative tasks efficiently and maintain a professional and friendly attitude. Compassion and a commitment to helping people is also a must for the role of patient access representative.
Duties and responsibilities may include but are not limited to:
• Communicate procedures to patients during registration and upon arrival at our office.
• Schedule appointments in person and over the phone utilizing an electronic system.
• Assist with patient call volume via phone queue.
• Work with and maintain confidential data.
• Collect co-payments from patients.
• Review and update demographic and insurance information accurately.
• Greet and engage with patients using a warm and approachable manner.
• Able to proficiently navigate among multiple computer and software systems.
• Help to foster a “team approach” with co-workers throughout the Practice to benefit the entire organization and best serve the patients’ needs.
• Maintain regular attendance in compliance with the practice Attendance Policy.
• Other duties assigned by manager(s)
Qualifications and Experience
• High school diploma or equivalent
• Customer service experience preferred
• Medical office experience preferred
Working Schedule
Office hours are Monday-Friday from 7am-4pm. Shift start, and end times may flex based on schedule and location.
Locations in: Bedford, Derry, Londonderry, and Windham.
Person hired for position will rotate to all offices.
Physical requirements
• Stand, sit, talk, hear
• Use hands and fingers to operate a computer and telephone keyboard reach.
• Specific vision abilities required by this job include close vision requirements due to computer work.
• Ability to go up and down two flights of stairs throughout the day.
• Ability to uphold the stress of assisting patients of diverse backgrounds.
Pay: Starting at $18.00 per hour, will vary based skills and/or qualifications
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